If you are not happy with your purchase, our returns process is straightforward. This page summarises our Refund Policy, which applies in full.
Returns
- You may return your purchase within 14 days of receiving your item.
- Items must be unused and in their original condition; cut, drilled or fitted lengths cannot be returned unless faulty.
- There is no restocking fee. For change-of-mind returns the customer pays the return postage; faulty or incorrect items are returned at our cost.
To start a return, contact our customer service team at sales@plasticprofiles.co.uk with your order number. We will provide you with a return form and the return address.
Damaged items
- Take clear photos of the item and packaging as soon as possible after delivery, ideally within 48 hours.
- Email the photos with your order number to sales@plasticprofiles.co.uk.
- We will arrange a replacement or a full refund and cover the return cost. Your statutory rights are not affected.
Refund processing
- Once we receive and inspect your returned item, we will notify you by email about the status of your return.
- If approved, your refund will be processed to the original payment method within 5 working days.
- If your refund appears delayed, contact your bank or payment provider first; if the issue remains, email us at sales@plasticprofiles.co.uk.
Contact us
Email: sales@plasticprofiles.co.uk
Phone: +44 1282 270214
Monday–Friday, 08:30–17:00 (UK time)